Terms of Service

These terms are an agreement between the business that registers for Stashlyo (“you”) and the provider of Stashlyo (“we”, “us”). By creating an account or using Stashlyo, you agree to them on behalf of your business.

1. Your account

• The details you give us must be true and kept up to date, and the person registering must be authorised to act for the business.
• You are responsible for every login you create for your staff and for keeping passwords private.
• Tell us straight away if you think someone has used your account without permission.

2. Free trial

New accounts get a free trial with every module switched on, for the number of days shown when you sign up. We never charge you automatically. When the trial ends, your dashboard pauses until you choose a plan. Your data is kept while your account exists.

3. Plans, fees and taxes

• Our published coming soon plan is ₹0 per outlet per month plus ₹0 for each paid, non-cancelled order, or as agreed in writing for your business.
• Prices exclude GST, which is added where it applies. We invoice monthly or yearly and payment is due within 7 days of the invoice.
• If a payment is overdue after that grace period, we may pause access until it is paid. Pausing never deletes your data.
• We give at least 30 days' notice before changing the price of a plan you are on.
• Cancellations and refunds of Stashlyo fees are covered by our Cancellation & Refund Policy.

4. Your data and your guests' data

• Your business data (menu, orders, stock, customers) belongs to you. You can export it at any time.
• For personal data about your guests, you decide why it is collected and used (you are the Data Fiduciary under India's Digital Personal Data Protection Act, 2023), and we process it only to run Stashlyo for you (we are your Data Processor).
• You are responsible for having a lawful reason, such as consent, to collect your guests' details and to send them messages. Stashlyo asks every guest to agree to your outlet's terms and privacy policy before they give their details on your menu.

5. Payments from your guests

• Guests pay you directly: by UPI into your own account, through your own payment gateway account (such as PhonePe) that you connect in Settings, or in cash. We never collect, hold or move your money, and we are not a payment aggregator.
• Your payment gateway account is an agreement between you and that gateway. Its fees, settlements, refunds, chargebacks and KYC are between you and them. Stashlyo only creates payments for your guests' bills and checks whether they were paid.
• You are responsible for your outlet's menu, prices, food safety, refunds to your guests, and the contact details and policies shown on your outlet's policies page. Keep them accurate.
• You remain responsible for your sales records, GST filings and taxes. Stashlyo helps you keep records but is not a substitute for your accountant.

6. Acceptable use

Do not use Stashlyo for anything unlawful, try to break or overload it, copy or reverse-engineer it, or resell it without our written agreement.

7. Availability and support

We work hard to keep Stashlyo running around the clock and to fix problems quickly, but we cannot promise it will never be interrupted. We schedule maintenance for quiet hours where we can.

8. Ending the agreement

You can stop using Stashlyo at any time. We may suspend or close an account that breaks these terms or stays unpaid after the grace period. If you ask us to close your account, we delete your data within 30 days, except records the law requires us to keep.

9. Liability

To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the three months before the claim, and we are not liable for indirect losses such as lost profits.

10. Changes and governing law

We will tell you at least 30 days before material changes to these terms take effect. These terms are governed by the laws of India, and the courts at Vadodara, Gujarat have jurisdiction.