Cancellation & Refund Policy

This policy covers the fees businesses pay us for Stashlyo. If you are a guest who paid a café for food or drinks, your refund is handled by that café: see the cancellation and refund policy on its policies page, linked from its menu.

Free trial

The free trial costs nothing and we never charge you automatically when it ends. There is nothing to cancel.

Cancelling your plan

• You can cancel at any time by writing to us. There is no cancellation fee and no lock-in.
• A monthly plan stays active until the end of the month you have paid for, and is not renewed after that.
• A yearly plan stays active until the end of the year you have paid for, unless you ask for a refund of the unused months (below).
• Your data stays available for export until your account is closed. See our Privacy Policy.

Refunds

• Monthly fees for a month that has already started are not refunded.
• For a yearly plan, we refund the full months not yet started, at the monthly rate you were paying, if you ask within the year.
• Per-order fees are charged only for paid, non-cancelled orders. If you were charged for an order that was cancelled or refunded, we credit or refund it.
• If we charged you twice or by mistake, we refund the full amount.
• Approved refunds are sent to the account you paid from within 7 working days of approval. Your bank may take a few more days to show it.

Payments from your guests

Stashlyo never receives your guests' money: it goes straight to your own UPI account or payment gateway account. Refunds to your guests are made by you, from your own account or your payment gateway's dashboard.

How to ask

Write to us using the contact details below, with your business name, the invoice number and what went wrong. We reply within two working days.